FAQ

We all know that accidents happen and once your package is shipped off it is out of our control. So if you receive a broken candle(s) please send a picture of it along with your order number to candlesofessence@gmail.com and a replacement will be shipped to you of no charge. If the candle is no longer in stock you will have the option of a refund or you may select another candle.

You can find our products on Etsy and Amazon.

No. All of our candles and wax melts are used with 100% soy wax.

Always burn your candle in a safe place away from smaller children and pets. Keep your burning candle away from windows or drafts and flammable materials (like furniture, curtains, carpeting, paper, etc.). Burn your candle in a low traffic area and clear of space is best. Always have your candle on something stable, visible in sight, and on a heat resistant surface. This will help reduce the risk of any candle accidents.

Always ensure your candle is trimmed 1/4 inch before each burn. Only burn your candles 4 hours maximum. If burning over 4 hours put flame out and trim your wick to 1/4 inch to keep a low steady flame.

All orders are processed in the order it is received. Usually orders are shipped out within the same week it was ordered or the following week.